Account and billing. Browsing with Portelon is free. For agents, you get 14 days free, no card needed, then it’s $10 a month, plus applicable tax.

Signing in

Your account is your email address. Sign in at account.portelon.com with a code we email you, or with Google, which finds the account with the same address.

To sign in a computer, choose Sign in on Portelon’s welcome page or its Agents page, and finish on the page it opens. To approve it from another device, such as your phone, open account.portelon.com/activate, sign in, and enter the code Portelon shows. A code lasts 15 minutes.

An agent that tries Portelon before you’ve signed in brings you the same code.

The trial

The trial starts the first time you sign in to Portelon on a computer, or use a license key on one, unless you’ve already subscribed. Creating the account doesn’t start it. There’s one trial per email address and one per computer.

When it ends, agents stop until you subscribe. Nothing is charged automatically, and browsing stays free. The Agents page shows the days left.

Devices

Your trial or subscription covers five devices at once: each computer signed in to Portelon, once for each of its user accounts, and each machine on a license key.

Your account page lists them. Signing one out frees its place at once, so you can sign in a new laptop straight away; when the account is full, approving a new computer asks which one to sign out. A lost laptop stops using your account within three days of being signed out.

Subscribing

$10 a month, plus applicable tax. Billed monthly until you cancel. Cancel anytime.

Choose Subscribe on the Agents page or on your account page. You pay through Stripe, in US dollars, and see any tax before you pay. Subscribing during the trial starts your first month, and its charge, at once.

If your agents had stopped, choose Check again on the Agents page once you’ve subscribed.

Cancelling

Choose Cancel subscription on your account page. It stops future charges, and your subscription stays active until the end of the month you’ve paid for. Until then, you can undo it under Manage billing. Cancelling doesn’t refund the rest of the month.

Withdrawing

Within 14 days of subscribing, you can withdraw without giving a reason, and get your payment back in full, tax included. You can do this once per account.

On your account page, choose Withdraw from contract here, then Confirm withdrawal. Or tell us by email at support@portelon.com, by phone at +1 (302) 618-⁠1300, or by post to the address in the Refund Policy, which also lists the other cases in which you get a refund. Your subscription ends at once, the refund goes to the payment method you used, and we email you a confirmation.

Deleting your account

Choose Delete your account on your account page, and confirm with the code we email you. It ends any subscription at once, without refunding the rest of the month, signs out your devices and revokes your license keys. Within 14 days of subscribing, withdraw first to get your payment back.

Teams

A subscription is for one person’s own use, personally or in their work, including work for clients. A team needs a subscription for each person who uses agents, or an agreement with us. Running agents as a service for others, or building Portelon into a product or service, needs an agreement.