Effective
Portelon Privacy Policy
This policy explains what personal information Portelon, Inc. collects when you use the Portelon browser and its MCP server, our account service and our website, why we collect it, and what you can do about it. It applies, with the same rights, wherever you live.
The short version
- We don’t see your browsing. Portelon doesn’t send us the pages you visit, what you or your agents do on them, or your cookies or passwords.
- We keep only what we need to run your account and limit free trials: your email address, your devices, your billing records, and one-way fingerprints that outlast your account.
- We don’t sell your information or use it for advertising, and our sites have no ads, analytics or tracking cookies.
- You can delete your account at any time.
Who we are
Portelon, Inc. is responsible for your personal information. You can reach us at privacy@portelon.com, by phone at +1 (302) 618-1300, or by post at Portelon, Inc., 16192 Coastal Highway, Lewes, Delaware 19958, United States.
What we collect
Your account. Your email address, which we need to give you an account. If you sign in with Google, Google tells us your email address and an identifier for your Google account.
Your devices. When you sign in to Portelon on a computer, or use a license key on one, we receive the computer’s name, its operating system and version, its processor type, the Portelon version, and a one-way fingerprint of the computer’s identifier, and we record when the device was added and last seen.
Where a sign-in comes from. When you sign in a device, we show you the approximate place its request came from, worked out from its IP address, so that you can tell whether it’s yours. We delete it after about a day.
License keys. The name you give each key, and when it was created and last used.
Billing. Stripe, our payment provider, collects your name, payment details, billing address and any tax ID you give. We never see your full card number. We keep a record of your subscription, such as when it started, renews or ends, and we can see your invoices and payments in Stripe. If you withdraw from a subscription, we use the name you give us to confirm your withdrawal.
Free trial fingerprints. When an account starts a free trial, we keep a one-way fingerprint of its email address, even after the account is deleted, so that the address can’t start another free trial. The fingerprint can’t be turned back into the address. In the same way, we keep the fingerprint of the computer the trial started on.
IP addresses. We use the IP addresses of the devices and browsers that contact us to protect our service from abuse and to show where a sign-in comes from. Our hosting provider keeps logs of requests, including IP addresses, for up to 7 days.
Messages. If you email us, we keep your messages and our replies.
What Portelon sends us
To sign in a device and keep its license current, Portelon regularly sends our servers the device details above and the device’s credential or license key. It also checks our servers for updates, which tells us your Portelon version and operating system, and downloads its spell-check dictionaries from them.
That’s all. Portelon doesn’t send us your browsing history, the pages you or your agents visit or what’s on them, what you type, or your cookies, passwords or downloads.
What others can see
Using any browser involves other parties:
- Websites you visit receive what every browser sends them, such as your IP address and details of your browser, and can use cookies and similar technologies under their own policies.
- Your search engine receives your searches, and what you type in the address bar so that it can suggest searches.
- The AI agents you connect see what they do in Portelon, and their providers handle that under their own terms and privacy policies. None of it comes to us.
- Extensions you install handle information under their own policies.
- The publishers of Portelon’s ad-blocking lists see your IP address when Portelon downloads their lists, as any website would.
- Google supplies some of the security data and services Portelon relies on. Google receives your IP address when Portelon uses them, and when Portelon checks them for updates, it also tells Google basic details of your computer and Portelon version, which of these services you use, and which Chrome Web Store extensions you have. If you let websites send you notifications, they come through Google’s push service, which learns which websites send them.
So other parties can collect information about your activity over time and across websites. We don’t control what they do.
How we use your information
We use it to:
- run your account and devices, issue licenses, and sign you in;
- bill you, handle withdrawals and refunds, and keep tax and accounting records;
- limit free trials to one per person, prevent abuse, and keep our service secure;
- send you the emails you need, such as sign-in codes, messages about your subscription, and notices of changes to our terms or this policy;
- answer your messages; and
- comply with the law.
We don’t show you ads, sell or share your information for advertising, or use it to train AI models.
Where European Union or United Kingdom data protection law applies, these are our legal grounds:
| What we do | Legal ground |
|---|---|
| Running your account, devices and licenses, billing, the emails you need, and answering you | Performing our contract with you |
| Keeping tax and accounting records | Our legal obligations |
| Limiting free trials to one per person, preventing abuse, and keeping our service secure | Our legitimate interests in keeping the free trial fair and our service secure |
Who we share it with
We don’t sell your personal information, or share it with anyone for their own marketing or advertising. We share it only:
-
With our service providers, who process it for us under contract and on our instructions:
- Cloudflare, for hosting, storage and bot protection;
- Stripe, for payments and tax;
- Resend, for sending our emails;
- Fastmail, for our support inbox; and
- Google, for signing in with Google, if you use it.
Stripe, Google and Cloudflare also use some of this information for their own purposes, such as preventing fraud and keeping their services secure, under their own privacy policies.
-
For legal reasons, when we believe in good faith that it’s reasonably necessary to comply with a law, legal process or enforceable government request; to enforce our terms; to detect or prevent fraud, security or technical problems; or to protect the rights, property or safety of Portelon, our users or the public.
-
In a business transfer. If we’re involved in a merger, acquisition or sale of assets, we’ll keep your information confidential and tell you before it’s transferred or becomes subject to a different privacy policy.
-
With your consent, or when you ask us to.
Where we process it
We’re a US company. We and our service providers process information in the United States and other countries, and our team may access it from where they work. When we transfer personal information from the European Economic Area, the United Kingdom or Switzerland, we rely on the EU-US Data Privacy Framework and its UK and Swiss extensions where our providers are certified under them, and otherwise on the European Commission’s standard contractual clauses and their UK equivalent. You can ask us for a copy of these safeguards.
How long we keep it
| Information | How long we keep it |
|---|---|
| Your email address and Google identifier | Until you delete your account |
| Devices and license keys | Until you delete your account |
| Where a sign-in came from | About a day |
| Sign-in codes and sessions | Until they expire |
| Request logs | Up to 7 days |
| Invoices, payments and your subscription’s history | As long as tax and accounting laws require, which can be up to 10 years |
| Free trial fingerprints | As long as we offer free trials, even after you delete your account |
| Your messages to us | As long as we need them to help you and to keep a record of what we agreed |
When you delete your account, we delete your email address, Google identifier, devices and license keys, as well as your customer record and saved payment details at Stripe, and your subscription ends. We keep your invoices, payments and subscription history, and your trial fingerprints, as the table says. Copies may remain in backups for up to 30 days.
Cookies
Our sites use only the cookies they need to work, so we don’t ask for your consent.
| Cookie | Where | What it’s for | How long |
|---|---|---|---|
__Host-session |
account.portelon.com | Keeps you signed in | 30 days |
portelon_signed_in |
portelon.com | Lets portelon.com show “Account” instead of “Sign in”. It identifies no one. | 30 days |
__Host-google |
account.portelon.com | Protects signing in with Google while it’s in progress | 10 minutes |
__Host-bookmark |
account.portelon.com | Makes sure each page you see shows your latest changes. It identifies no one. | 1 day |
| Cloudflare Turnstile | account.portelon.com | Tells people from bots when you sign in | Set by Cloudflare |
The cookies of the websites you and your agents visit are kept by the Portelon browser on your computer, and are between you and those websites.
Your rights
Wherever you live, you can ask us for a copy of your personal information, or to correct, delete or export it, or to restrict how we use it. You can also delete your account yourself.
To make a request, email privacy@portelon.com. We’ll check that the request comes from you, for example by making sure it comes from your account’s email address, and reply within 30 days. You won’t be treated differently for using these rights. We may keep information that the law requires us to keep, or that we need to prevent fraud and abuse, such as your trial fingerprints, and if we do, we’ll tell you.
Your right to object. Where we rely on our legitimate interests, you can object at any time to our using your information, and we’ll stop unless we have compelling grounds to continue, such as preventing abuse of the free trial.
Complaints. If you’re unhappy with how we handle your information, please tell us first, and we’ll try to put it right. You can also complain to the data protection authority where you live.
US state privacy laws. We don’t sell or share personal information, as US state privacy laws define those terms, or use it for targeted advertising.
Do Not Track. We don’t track you across websites, so we don’t respond differently to Do Not Track signals.
Children
You must be at least 18 to use Portelon. We don’t knowingly collect information about children, and if we learn that we have, we’ll delete it.
Security
We protect your information with measures such as encryption in transit and limits on who can access it. No system is perfectly secure, so please keep your devices, email account and license keys safe too. If a breach puts your information at risk, we’ll tell you promptly.
Changes to this policy
We’ll post any changes here with a new effective date. If a change is significant, we’ll email you at least a week before it takes effect. We won’t reduce your rights under this policy without your consent.
Contact
privacy@portelon.com · +1 (302) 618-1300 · Portelon, Inc., 16192 Coastal Highway, Lewes, Delaware 19958, United States