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Portelon Terms of Service

These terms are an agreement between you and Portelon, Inc. They cover the Portelon browser and its MCP server, our account service and our website (together, “Portelon”). By using Portelon, you agree to these terms, including our Refund Policy, which is part of them. Our Privacy Policy explains how we handle your information.

If you use Portelon under a separate written agreement with us, such as an Enterprise agreement, or as part of a product from a company that has one, that agreement, or the terms that company gave you, governs where it conflicts with these terms.

By law, you have certain rights that a contract like this can’t limit, especially if you’re a consumer, such as a guarantee that what you pay for works as described. Nothing in these terms is meant to restrict those rights.

Who we are

Portelon is provided by, and you’re contracting with, Portelon, Inc., a Delaware corporation at 16192 Coastal Highway, Lewes, Delaware 19958, United States. You can reach us at support@portelon.com or +1 (302) 618-⁠1300.

“We”, “us” and “our” mean Portelon, Inc.

Who can use Portelon

You must be at least 18 to use Portelon.

If you use Portelon on behalf of a company or other organization, you agree to these terms for it and confirm that you’re authorized to do so. “You” then includes the organization.

Portelon and agents

Portelon is a web browser for people and the AI agents they use. Browsing with it is free. AI agents connect to it through its MCP server, and need a license from us, which comes with a free trial, a subscription or a separate agreement.

Portelon doesn’t provide any AI models or agents: the agents you connect are made by others.

An agent you connect works in your browser, signed in to websites as you, and anything it does through Portelon is done on your behalf. You’re responsible for it as if you had done it yourself, including mistakes and results you didn’t expect, like purchases, messages or deleted data.

The websites you and your agents use have their own terms, and your use of them is subject to those terms and between you and each website; we’re not a party to it. The same goes for the agents, search engines, extensions and other services that others provide and you use with Portelon: we don’t control them, and their own terms apply.

Your account

Keep your account secure. You’re responsible for what happens under it, including what’s done through the devices and license keys you add and by the agents that use them. If you think someone else has access to your account, tell us.

Your own use. A trial or subscription is for one person’s own use, personally or in their work, including work they do for clients. It doesn’t cover running agents as a service for others, or building Portelon into a product or service you offer. For those, you need a separate agreement with us.

Devices. A trial or subscription covers up to five devices at once: computers you use, and computers that run agents for you, like servers and CI. An organization needs a subscription for each person who uses agents, or an agreement with us.

License keys are for computers that run agents for you but that no one signs in on. Keep them secret, and don’t sell or give them to anyone else.

Deleting your account. You can delete your account at any time. Deleting it ends your subscription at once, signs out your devices and revokes your license keys. It doesn’t refund the rest of the month, but it doesn’t affect your right to withdraw under our Refund Policy. Our Privacy Policy explains what we delete and what we keep.

Free trial

Agents are free for your first 14 days, and you don’t need to give us any payment details. The trial starts the first time you sign in to Portelon on a computer, or use a license key on one, unless you’ve already subscribed.

We give one free trial per email address and one per computer, whichever accounts they’re on.

When the trial ends, agents stop until you subscribe. Nothing is charged automatically, and you can keep browsing with Portelon for free.

Subscription and billing

Price and taxes. A subscription costs the price shown when you subscribe, in US dollars. Prices don’t include tax: we add any sales tax, VAT or similar tax that applies where you are, and show it before you pay. Payments are handled by our payment provider, Stripe.

Billing and renewal. When you subscribe, you’re charged for your first month right away, even during a free trial, and then monthly on the same date. Your subscription renews automatically every month until you cancel. You authorize us to charge your payment method for each month, plus any tax, until then.

Cancelling. You can cancel at any time on your account page. Cancelling stops future charges. Your subscription stays active until the end of the month you’ve paid for, and you can undo the cancellation until then. We don’t refund the rest of a month you’ve already paid for, except as our Refund Policy says.

Withdrawing. If you change your mind, you can withdraw within 14 days of subscribing and get your payment back in full. You can do this once per account. Our Refund Policy explains how, and when else we give refunds.

Failed payments. If a payment fails, we’ll try again over the next few weeks, and your agents keep working meanwhile. If we still can’t collect it, your subscription ends.

Price changes. We may change the price of a subscription. We’ll email you at least 14 days before a new price first applies to you, and it applies from your next billing date after that. If you don’t want to pay it, cancel before then. If you’re charged a higher price, you can end your subscription within 14 days of that charge and get a refund for the rest of that month, as our Refund Policy explains.

Promotions. Promotional offers may come with their own conditions, which we’ll show you when you redeem them.

The Portelon software

Your license. Portelon is licensed, not sold. Subject to these terms, we give you a worldwide, non-exclusive, non-transferable license to install and run the Portelon browser and MCP server on computers you own or control, for your own use as these terms describe. Agents can use Portelon only while you have a trial, subscription or other license from us in force. We and our licensors keep all rights not expressly granted to you, and these terms don’t give you any right to use our name, logos or trademarks.

Open source. Portelon includes open-source software from the Chromium project and others, licensed under their own terms, which Portelon lists at chrome://credits. Nothing in these terms limits your rights under those licenses, and where those licenses conflict with these terms, they govern those components. Where a component is licensed under the GNU Lesser General Public License, you may modify it and reverse engineer Portelon to debug your modifications. For the source code of any open-source component whose license requires us to provide it, email legal@portelon.com. We provide it at no charge, and this offer is valid for at least three years after we last distribute the version of Portelon you have.

Updates. Portelon is updated automatically, or through your system’s package manager. Agents and other features may need a recent version to keep working.

Rules

Use Portelon only in ways the law allows. You may not:

  • sell, rent, lease, sublicense, redistribute or host Portelon for others without a separate agreement with us;
  • get around or interfere with Portelon’s license checks, device limit or free trial limits, for example by creating accounts or using other people’s details to get more free trials;
  • attack, overload or interfere with our servers, or try to get into accounts that aren’t yours (if you find a security problem, please report it to security@portelon.com instead);
  • reverse engineer, decompile or disassemble Portelon, except where the law allows it despite this restriction, or as the licenses of its open-source components allow; or
  • remove or change any copyright or other notice in Portelon.

Feedback

If you send us ideas or suggestions, we may use them without restriction and without any obligation to you.

Changes to Portelon

We’re always improving Portelon, and we may add, change or remove features, for example to adapt to new technology, keep Portelon secure, follow the law, or respond to changes in the services we rely on. If a change materially reduces what your subscription gives you, we’ll tell you before it happens, and you can end your subscription and get a refund for the rest of the month, as our Refund Policy explains. If we stop offering Portelon’s agent features altogether, we’ll tell you at least 30 days before, and refund the rest of any month you’ve paid for. If the law or a security problem makes us act sooner, we’ll tell you as soon as we can.

Changes to these terms

We may update these terms to reflect changes to Portelon, to how we do business, or to the law, or for security reasons. We’ll post the new terms here with a new effective date. If a change is material, we’ll email you at least 30 days before it takes effect, unless it’s needed sooner for legal or security reasons. If you keep using Portelon after the change takes effect, you agree to the new terms. If you don’t agree, stop using Portelon; if a material change is why you leave, you can end your subscription and get a refund for the rest of the month, as our Refund Policy explains. Changes don’t apply to disputes raised before they take effect.

Suspension and termination

You can stop using Portelon at any time.

We may suspend or end your access to Portelon, or to part of it, such as agents, if:

  • you materially or repeatedly breach these terms;
  • we have to, to comply with the law or a court order; or
  • your use causes, or risks causing, harm or liability to us, our users or others, for example through fraud or attacks on our systems.

When reasonably possible, we’ll tell you before we act, explain why, and give you a chance to fix the problem, unless doing so would cause harm, breach the law, compromise an investigation, or compromise our services’ security. If we end your subscription for any reason other than your breach of these terms, we’ll refund the rest of the month you’ve paid for.

Sections of these terms that by their nature should survive, such as those on disclaimers, liability and disputes, survive the end of this agreement.

Disclaimers

We work hard on Portelon, but for legal reasons we provide it without warranties, and some laws require us to say so in specific language and in capitals:

TO THE FULLEST EXTENT PERMITTED BY LAW, PORTELON IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DON’T WARRANT THAT PORTELON WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT IT OR ANY AGENT WILL WORK WITH ANY PARTICULAR WEBSITE OR SERVICE, OR THAT ANY AGENT WILL DO WHAT YOU INTEND. WE’RE NOT RESPONSIBLE FOR WHAT ANY AGENT DOES, OR FOR WEBSITES, AGENTS, EXTENSIONS OR OTHER SOFTWARE AND SERVICES THAT OTHERS PROVIDE.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • WE’RE NOT LIABLE FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA OR ANTICIPATED SAVINGS, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, ARISING OUT OF OR RELATING TO PORTELON OR THESE TERMS, EVEN IF WE WERE TOLD THEY WERE POSSIBLE; AND
  • OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO PORTELON OR THESE TERMS IS LIMITED TO THE GREATER OF US$100 AND THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

THESE LIMITS APPLY WHATEVER THE LEGAL THEORY, INCLUDING CONTRACT, TORT (INCLUDING NEGLIGENCE) AND STATUTE, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Nothing in these terms limits or excludes liability for fraud, gross negligence or willful misconduct, for death or personal injury caused by negligence, or any other liability that the law doesn’t allow to be limited or excluded.

Indemnity

If you use Portelon for a business or other organization, then for that use you’ll defend and indemnify Portelon, Inc. and its directors, officers and employees against any third-party claim, including one by a government authority, arising out of or relating to that use, including anything your agents do on websites and services that others provide, or to your breach of these terms, and against the resulting liabilities, damages, fines, costs and legal fees. This doesn’t cover claims to the extent they’re caused by our breach of these terms, or claims that Portelon itself infringes someone’s rights.

Disputes

Talk to us first. If you have a dispute with us, email legal@portelon.com. Before either of us starts proceedings, we’ll both try in good faith to resolve the dispute informally for 30 days after one of us tells the other about it in writing. This doesn’t stop either of us from asking a court for urgent relief, such as an injunction.

Governing law. The laws of the State of Delaware govern these terms and any dispute arising out of or relating to them or to Portelon, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods doesn’t apply.

Courts. Any such dispute must be brought in the state or federal courts located in Delaware, and you and we consent to their jurisdiction. Either of us may instead bring an individual claim in a small claims court where you live.

Consumers. If you’re a consumer, nothing in these terms takes away the protection of the mandatory laws of the place where you live, and you may also bring claims in the courts there.

Export controls and sanctions

You may use Portelon only as US and other applicable export control and sanctions laws allow. You may not use, download or export Portelon if you’re located in, or ordinarily resident in, a country or region subject to comprehensive US sanctions, or if you’re on, or owned or controlled by anyone on, a US government list of restricted parties, such as the Specially Designated Nationals List or the Entity List, or for any purpose those laws prohibit.

General

Entire agreement. These terms, including the Refund Policy, are the entire agreement between you and us about Portelon, and replace any earlier agreement about it, except a separate written agreement described at the top of these terms.

Transfer. You may not transfer these terms, or your rights under them, without our written consent. We may transfer them as part of a merger, acquisition or sale of all or part of our business.

Severability. If any part of these terms is found unenforceable, it will be enforced as far as the law allows, and the rest of these terms stays in effect.

No waiver. If we don’t enforce part of these terms right away, we don’t give up our right to do so later.

Events beyond our control. We’re not responsible for delays or failures caused by events beyond our reasonable control.

No third-party beneficiaries. These terms don’t create rights for anyone else, except the people the Indemnity section protects.

Notices. We may send you notices by email to your account’s address, or show them in Portelon. You can send us legal notices at legal@portelon.com. Notices and other communications sent electronically satisfy any legal requirement that they be in writing.

Language. If we translate these terms, the English version governs to the extent the law allows.

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