Refund Policy

This policy is part of our Terms of Service, and it applies wherever you live.

Changed your mind? Withdraw within 14 days

You can withdraw from your subscription within 14 days of subscribing, without giving a reason, and we’ll refund your payment in full. You can do this once per account.

To withdraw, sign in at account.portelon.com, choose Withdraw from contract here, then Confirm withdrawal. Or tell us by email at support@portelon.com, by phone at +1 (302) 618-⁠1300, or by post to the address below. You can use the form at the end of this policy, but you don’t have to. You’re in time as long as you send your withdrawal before the 14 days are up.

When you withdraw:

your subscription ends at once;
we refund your payment, including any tax, to the payment method you used, within 14 days of receiving your withdrawal and at no cost to you; and
we email you a confirmation of your withdrawal, saying what you sent us and when.

This is also how you use the right of withdrawal that consumers have in places like the European Union and the United Kingdom. If the law where you live gives you that right for a later subscription too, you can still use it, and we’ll refund what that law requires.

Cancelling

Cancelling isn’t the same as withdrawing. You can cancel at any time on your account page. Cancelling stops future charges but doesn’t refund the current month: your subscription stays active until the end of the month you’ve paid for, and you can undo the cancellation until then.

Other refunds

We also give refunds in these cases:

Mistakes in billing. If we charge you wrongly, we’ll refund what we shouldn’t have charged.
If we end your subscription for a reason other than your breach of our Terms of Service, we’ll refund the rest of the month you’ve paid for.
If we change things for the worse. If we make a change that materially reduces what your subscription gives you, or a material change to our Terms of Service that you don’t accept, you can end your subscription within 30 days of the change and get a refund for the rest of the month. If we raise the price, you can do the same within 14 days of your first charge at the new price.

For a billing mistake or a change, email support@portelon.com. When you end your subscription because of a change, we end it at once and refund the days left in the month you’ve paid for.

Otherwise, payments aren’t refundable. This policy doesn’t limit any rights you have under consumer law, such as a remedy when Portelon doesn’t work as it should.

Contact

Portelon, Inc., 16192 Coastal Highway, Lewes, Delaware 19958, United States · support@portelon.com · +1 (302) 618-⁠1300

Withdrawal form

(Complete and send this form only if you want to withdraw from your subscription.)

To Portelon, Inc., 16192 Coastal Highway, Lewes, Delaware 19958, United States, support@portelon.com:

I hereby give notice that I withdraw from my contract for the following service: Portelon subscription
Subscribed on:
Name:
Address:
Email address of the account:
Signature (only if this form is sent on paper):
Date: